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🇦🇷
**Apply here - đź“Ť Buenos Aires**
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🇲🇽
**Apply here - đź“Ť Ciudad de MĂ©xico**
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We have the chance to redefine how millions of people live and take care of their health in LATAM
At Choiz we are building something extraordinary. We combine medical excellence with technology, high-impact content, and an ecosystem of personalized treatments designed to improve people’s lives.
We are a 30-person team hungry for growth and impact, driven by a mission that demands everything from us. Do you have what it takes to be part of this team?
Choiz App
Timeless
About the role
This role is not for people looking to feel comfortable. It’s for those who want to make things happen. Fast. Scalable. Relentless.
You’ll be at the center of how Choiz runs. From ensuring our customers get the best experience, to building the operational backbone that fuels our growth.
If you’ve built and scaled D2C operations before, you know this isn’t about keeping the lights on—it’s about turning the engine into a rocket.
What You’ll Do
- Lead Operations at Choiz: own the backbone of how we deliver and scale across Operations, Customer Support, and Medical Support.
- Make Customer Support not just a “help desk” but a loyalty engine: improve both the quantity and quality of answers.
- Boost Operations performance: cut delivery times and ensure medication gets to patients faster.
- Elevate Medical Support: work with our doctors to improve the quality and quantity of patient responses.
- Build processes that actually work: simple, fast, and scalable.
- Make sure we have the right tools in place to maximize efficiency and scale operations to the next level.
- Partner with leadership to identify bottlenecks and kill them before they slow us down.
- Own and push the key metrics: efficiency, customer satisfaction, delivery speed, retention, and quality of care.